Reset or recover your Surface. Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to reset or recover your Surface. Here are some common issues and …

When you're ready, here's how to reset your Surface:

Choose from a variety of Surface devices and accessories to get help.

To get service for a personal Surface device (not a business device), you can send it in to get quality service performed by trusted experts using certified parts. You’ll be back up and creating your best …

Use a Bare Metal Recovery (BMR) drive to restore your Surface device to factory settings.

If your Surface becomes unresponsive or freezes, try the following steps to force a shutdown and restart: Important: Whenever possible, shut down your Surface using the standard method. For …

We have different service and support options available to assist you. If your Surface device is out of warranty, damaged, or has a cracked screen, it may need to be replaced with a refurbished device.

Oct 14, 2025 · Learn about the different reset options in Windows and how to reset your device.

Creating a recovery media is a proactive measure to ensure that you can quickly and efficiently restore your system in case of major issues such as hardware failure. This media can be used for bare metal …

Get help, training, and support for your Surface Pro.

Keeping your Surface up to date helps it perform at its best. In addition to software updates for Windows, it's also important to install hardware updates—these include drivers and firmware.