Verizon’s global enterprise services unit is putting the infrastructure for its toll-free and AVR services into its own network, letting customers plug into the services through any broadband ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

IVR and VoIP provider Voxeo has raised $9 million in funding from North Atlantic Capital and the Florida Growth Fund. Voxeo develops technologies in unlocked communications, including VoIP platforms, ...

The growth of mobile and web financial services has providers of interactive voice response scrambling to offer new technology in an attempt to infuse usability into the traditional contact center.

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...