Upselling only helps the business when it helps the customer maintain confidence and control,” EY’s Patricia Camden said.

You think you're great at cross-selling and upselling, but are you sure? Inc. 5000 companies reveal how they track upsell ...

Congratulations; you’ve made a sale! But in reality, the battle has just begun. What comes after you’ve made that sale? Hopefully, more sales. That’s where upselling and cross-selling come into play.

Comparing the key November/December sales period year-on-year, Boody achieved a 103 per cent increase in upsell revenue and a 131 per cent increase in products upsold at checkout.