jdpower

Secret to a Well-Managed Utility: Strong Brand Appeal, JD Power Finds

TROY, Mich.: 24 July 2024 — Do customers like doing business with their local gas and electric utilities, or merely tolerate them? Increasingly, the answer to that question determines how well ...
jdpower

JD Power: Strong Safety and Reliability Performance Boosts Satisfaction Among Gas Utility Business Customers

TROY, Mich.: 15 Oct. 2025 —Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the JD Power 2025 U.S. Gas Utility Business Customer ...
Morningstar

Utility Customer Experience Increasingly Hinges on Website and Mobile App Engagement, JD Power Finds

Nearly one-third of utilities still do not offer a mobile app Wide gaps between top and bottom performers on outage info, reporting problems Pricing plans, rebate information are the most difficult ...
T&D

Electric Utility Customer Satisfaction Hits Record Low Amid Rising Costs

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...
Business Wire

J.D. Power: Strong Safety and Reliability Performance Boosts Satisfaction Among Gas Utility Business Customers

TROY, Mich.--(BUSINESS WIRE)--Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer ...